FAQs

Robert S. Ensler Presents

www.MrNightLight.com - www.JustNightLights.com

FAQ

THE DECORATIVE NIGHT LIGHT eCOMMERCE RETAILER.

CLICK HERE TO SEE A LIST OF ALL OUR WEBSITES

CLICK BELOW TO ANSWER QUESTIONS

ORDERING	PRODUCT INFO
OVERSEAS ORDERS	SECURITY PRIVACY POLICY
CONTACTING	USA DELIVERY
RETURN POLICY	VOIDING ORDERS
WHO WE ARE	LIABILITY & WARRANTIES

SALES TAX APPLIES ONLY IN NEVADA

RETURN POLICY:

No cash or credit.

If an item arrives defective or broken we will gladly re-ship a duplicate FREE of charge and we'll pay postage to ship back the defective/broken item.

(You MUST contact us prior to shipping)

LIABILITY:

Seller shall not be liable for failure to deliver or for delays in

delivery for causes beyond seller’s control. Seller’s liability is limited

to the RETAIL price of any defective goods.

WARRANTIES:

The seller gives no warranty, expressed or implied as to any matter.

The seller is in no way responsible for the use of the merchandise

or damages resulting there from.

VOIDING ORDERS:

We reserve the right to void, cancel or refund money on orders that are incomplete or cannot be verified through our credit card or telephone verification processing.

This is ESPECIALLY related to Overseas orders.

PRIVACY POLICY:

This website does NOT share ANY data or information, sent to us, (whether email addresses or personal ordering information) with ANY outside sources or 3rd party businesses. The one exception is for necessary personal data to process sales orders to our credit card processing company.

DELIVERY QUESTIONS:

How soon will I receive my merchandise?

We generally process and send out your order within 5-7 days (unless it's a weekend or holiday) It normally takes 3-5 days from the time we send out your order until the time it arrives at your door. We currently use United States Postal Service for our delivery carrier.

Will I need to be home to receive my package?

On domestic orders over $39.00 we generally will ship with a "signature confirmation" requirement. If you are NOT home to sign for your package....PLEASE specify a daytime address where we can ship your merchandise (preferably a business location)

Can I track my package?

Only Express mail is trackable.

We do not track your package and are not set up to send out a shipping confirmation email. If you want your signature or delivery confirmation # please email us and we will send you the # .

You can assume your package will arrive within 2-4 days after shipping.

I did NOT receive a purchase confirmation!

You will only receive a purchase confirmation if you enter a correct email address during the credit card billing .Sometimes mistakes happen and you might have accidentally entered a 'typo'. If you do NOT receive a purchase confirmation within 1/2 hour of your order, please email us at RSE@MrNightLight.com to request a copy.

It's been 2 weeks....where is my package?

If your package hasn't arrive in 14 days, please email us at

RSE@MrNightLight.comto have us 'track' your package.

ORDERING QUESTIONS:

DO YOU WANT TO PAY BY CHECK?

NO CREDIT CARD?

IF YOU DON'T HAVE A CREDIT CARD, OR WANT TO PAY BY CHECK

OR MONEY ORDER CLICK HERE.

I DON'T WANT TO GIVE OUT MY eMAIL ADDRESS or PHONE # WHEN I ORDER.

To completely process your order you need to fill in a CORRECT eMail address so we can send you a receipt and VERIFY your order PLUS a HOME phone # & home address. If you are shipping to a business location PLEASE send the name of the business along with the address...... Without these items, your order may NOT be processed and WILL slow down or cause your order to be voided.

Your eMail address AND HOME address & phone # will NEVER be sold, leased, rented, or released to anyone.

RETURN TO TOP OF PAGE

SHIPPING QUESTIONS:

Our new postage program is tied into the USPS computer and NOW calculates postage domestically & internationally.

Can merchandise be shipped overseas?

YES

Additional International Shipping Information

Exchange/Currency
The only form of payment we accept for international customers is a major credit card or International "bank issued" money orders in US currency. All payments to RobertSEnslerPresents.com are in US Dollars. You may want to contact your credit card issuer regarding exchange rates. We are unable to answer any specific exchange rates for you. Once again, these questions are best answered by your bank.

Additional Expenses
VAT, GST, or customs fees, if any, are the responsibility of the customer. Sorry, but we cannot assume to know how much, or if there are fees for any International/Canada package. Please check with your country's customs office for more information.

Product Information:

What is your return and warranty policy?

No cash or credit. If a video is defective we will gladly re-ship a duplicate video FREE

of charge and reimburse you for postage to ship back the defective video.

               (email us prior to shipping)

   Can I pay with a check or money order?

              If you go to mail-in forms page, you will find a basic form to order Roasts.

              The address where to mail your check is posted on that page.

RETURN TO TOP OF PAGE

    CONTACT INFORMATION:

   For now, you must either order on-line or via 'snail-mail'.

            SEE BOTTOM OR THIS PAGE FOR ALL CONTACT INFORMATION.

                MERCHANDISE & ROASTS QUESTIONS: RSE@MRNIGHTLIGHT.COM

SECURITY FEATURES OF OUR WEBSITES
1. We do not share your credit card or other account information with ANY third parties.

2. GoEmerchant.com (our shopping cart) uses the SSL security protocol to protect your credit card information and ensure secure online ordering.

3. You may contact us with any security questions via email.

PLEASE VISIT OUR OTHER WEBSITES

CLICK HERE TO SEE A LIST OF ALL OUR WEBSITES